FAQ - Shop

How do I access the new AVENTICS Pneumatics Shop?

  The easiest way to the Pneumatics Shop is via the direct link www.pneumatics-shop.com. You can then select your country in the top left corner of the page.  

What’s new at the AVENTICS Pneumatics Shop? What does the new Pneumatics Shop offer?

The AVENTICS Pneumatics Shop is inspired by the latest findings on user-friendliness of online shops. The most important new function is the myAVENTICS area, which offers you a customized shopping experience. You can, for example, create wish lists, save your cart, and upload CSV files with material numbers and quantities. Additionally, you can also track your orders. Other new features include the possibility to pay via credit card and to select a shipping method.

What products are available in the new Pneumatics Shop?

The Pneumatics Shop includes all standard AVENTICS products – from cylinders and valves via products for compressed air preparation, up to vacuum technology, sensors, and connection technology. For customer-specific products, please get in touch with your contact for sales.

Where and how can I find products in the Pneumatics Shop?

There are three options for finding products in the Pneumatics Shop – firstly, you can use the search field to directly search for product groups, series, or material numbers. Alternatively, you can access the product categories via the menu items on the navigation bar or the product images on the home page. The filter function on the left side of the page can be used to specify your selection in greater detail to allow you to quickly find the right product.

Which product information will I find in the Pneumatics Shop?

The Pneumatics Shop provides detailed information pertaining to each product. This includes scalable images, drawings, circuit symbols for download, documents such as data sheets and operating instructions, diagrams and links to the online configurators, and other AVENTICS Engineering Tools.

How do I purchase a product?

When you have found the product of your choice, click on it to place it in your cart. Then click on “Checkout”. As a new customer you now have to register. If you are a registered customer, please log in now. In the next step you select the type of delivery and payment. If you are a new customer you also have to enter your shipping address. You can now review your order and complete it by clicking on “Purchase”.

What are my payment options in the new Pneumatics Shop?

The new Pneumatics Shop offers various payment options. In general, we accept payments via credit card (Visa, Mastercard) and via invoice. In some countries you can also pay cash in advance and in China also via debit card (Chinapay).

What are the shipping costs?

The shipping costs vary for each country and depend on the selected shipping method. You are given the precise amount of the shipping costs in the order summary, the next-to-last step of the order process.

Do I have to register to view products and prices in the Pneumatics Shop or to make a purchase?

You do not have to register to get an overview of our products and list prices. To purchase products in our Pneumatics Shop, you have to create a user account. You simply have to enter a few pieces of information and your account can be used right away. After your first order you can also access discount prices as a registered user.

I have already placed orders with the eShop in the past. Do I have to re-register even though I am an existing customer?

If you already created a user account in the past to use the shop your account will remain active. For technical reasons, you will be asked to change your password when you log in next time. Should you have forgotten your old password, you can reset it via the link next to the login screen and create a new password. If you do not know your user name, please contact your local support team.

Who can register in the Pneumatics Shop?

Der AVENTICS Pneumatik-Shop richtet sich an Geschäftskunden. Privatpersonen können aus rechtlichen Gründen leider nicht im Shop bestellen.

How can I register in the Pneumatics Shop?

To create a user account in the Pneumatics Shop, click the “Register” link on the login screen (header area). You can use your account immediately after entering your data.

What advantages are there in registering?

You do not have to register to get an overview of our products and list prices. To purchase products in our Pneumatics Shop, you have to create a user account. You simply have to enter a few pieces of information and your account can be used right away. After your first order you can, for example, track your order and access discount prices as a registered user.

What data do I need to make a purchase?

To make a purchase using the AVENTICS Pneumatics Shop, you have to create a user account. All you need is your name and a valid e-mail address. You also have to state your country and your preferred language, as well as choose a user name and password.

If you are purchasing items for the first time in our shop, you will be asked for your company name, industry, contact data, (such as the business address and a telephone number), as well as the business identification number (UID) during the ordering process. Additional information may be required depending on the payment method.

If you have already completed a purchase in the Pneumatics Shop you do not have to re-enter this information.

Can I also use the new Pneumatics Shop on the go?

The new Pneumatics Shop uses responsive design and can therefore also be viewed on tablets and smartphones.

What should I do if I find a mistake in the Pneumatics Shop?

  It goes without saying that we have thoroughly checked the new Pneumatics Shop. Nevertheless, should you find a mistake, please send an e-mail to shop(at)aventics.com.  

Last changes: 27.10.2017

Further questions?

If your question is missing, please send an e-mail to the AVENTICS website team.

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