Service for Marine Technology – benefit from our wealth of experience

Our services at a glance

  • Commissioning
  • System optimization
  • Maintenance
  • Troubleshooting
  • Application problems
  • Repairs
  • Planning and design
 

Service from AVENTICS – trust in our experience

Our products have withstood the test of time – with over 60 years of undeniable quality. The services that we offer to complete our product range are a critical part of keeping our customers satisfied. Benefit from our extensive range of services

 

Help desk and hotline

 

Service from AVENTICS – trust in our experience

Comprehensively trained service experts at AVENTICS provide solutions for technical issues and answers to product-specific questions.

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  • We provide fast, competent support for urgent cases.
  • We organize direct on-site support when necessary.
  • We personally monitor all repairs.
  • We organize and implement training courses for your employees.
  • We provide consulting on cost-effective updates for your marine control system.
 

In urgent cases
Outside these business hours, as well as on weekends and holidays, emergency assistance is available from 8:00 a.m. to 8:00 p.m. at the service number +49 511 2136-126. Please leave us a message and one of our on-call staff will contact you as soon as possible.

Service centers
Our worldwide service network offers fast, competent support in over 80 countries. Our customers can contact their nearest service point for Marex remote control systems directly.

We’re here for you – you can reach our service team as follows: We’re here for you

You can reach our service team from:

Monday - Friday:8.00 a.m. - 4.00 p.m.

+49 511 2136-126

 

 

 

Online support

 

You can trust in the quality of our products

Online support from AVENTICS – fast remedies for minor glitches

AVENTICS Marine Technology is reliable and built for the long haul. However, alarm messages can appear on electronic controls. This is also caused by external systems. Age and wear may also lead to malfunctions in pneumatic components.

Fast remedies for minor glitches
On our Marex control systems, you can often eliminate the cause for an alarm in just a few simple steps. We provide documentation to guide you through these cases and assist you with technical problems.

Service for Marex control systems
If you need to consult a specialist for Marex control systems, we recommend that you contact your nearest Marex service point.

 
 

On-site service

 

Help guaranteed with on-site expertise: AVENTICS field service

Our competent team of experienced service technicians supports you with any technical issues, on-site and around the world. We dispatch our service team to our customers to help analyze problems, even when system components from AVENTICS are not at fault. And thanks to our widely distributed service organization, we are always nearby and can help fix your problem in record time.

On-site service – help guaranteed worldwide

We provide targeted assistance with:

  • Commissioning
  • Troubleshooting
  • Application problems
  • Maintenance and repairs
 
 

Repairs with warranty and original parts

 

Top quality standards, uniform specifications, and 100% final inspection

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Our repair service is just as important to us as our components and systems.
We meet these requirements closely and respond to your concern just as quickly – without red tape – and for Marex systems, we even provide support directly online.

We offer the following services:

  • Device retrofit, including during repairs
  • Manufacturer guarantee during repairs
  • Rush repairs in 1 to 2 workdays
  • Alternatively, replacement devices as good as new
 
 

Retrofit – always up-to-date

 

Fuel savings and improved operation

Increased efficiency, reduced fuel consumption, and improved operation: The advantages of updating technical equipment become apparent quickly. Whether control refurbishing or switching from pneumatic to electronic technology: We are by your side during retrofits from planning, to delivery, through to commissioning.
If you use WABCO Westinghouse, Mannesmann Rexroth, or Marex RG II control systems, now is the time to invest in an update. Our experts may not be able to provide optimal service for older systems and their components.

Retrofitting from AVENTICS – your opportunity to update your old system

We would be happy to prepare a quotation and support you in:

  • Initial assessment
  • Consulting
  • Re-commissioning
  • Instruction and courses for operators